Company Policy

Strategic planning and integrated management system handbook

ICA-GRUPO always aims to provide services and to create customised projects, where appropriate, to respond to the diverse needs of our clients. Ultimately, the greatest reward of our work is the success of our clients.

ICA-GRUPO has an ongoing commitment to the quality of the Projects and/or services offered, the commitment to environmental conservation and the promotion of the improvement of working conditions, complying with current legislation.

Responsibility for quality management, respect for the environment and work in safe and healthy working conditions is the responsibility of the entire organisation, which is committed to incorporating the management of these aspects into its day-to-day activities. Thus, the necessary processes, procedures and controls must be implemented so that the activities carried out comply with the established requirements (aimed at all interested parties in its organisational context).

Continuous improvement can only be achieved through information, consultation and participation of the staff, at all levels and levels of ICA-GRUPO and with the full satisfaction of its clients.

In this sense, ICA-GRUPO recognises that an effective policy of efficient management is an integral and fundamental part of the business activity and the overall management of the company itself. To achieve this objective, the management of ICA-GRUPO sets achievable and measurable objectives, as well as an explicit commitment to active leadership in the Management System.

This policy is the framework for the organisation's objectives.

ICA-GRUPO focuses its organisation on:

Mission

Meeting customer requirements
Efficiently produce and market useful services for society
Maximum respect for the environment and safety at work
To seek the personal and professional growth of its employees.

Vision

Focused on customer service and shared success.
Continuously changing, adapting to changes in society and its expectations.
Responsibility and commitment to society and the environment.

Values

Professional integrity.
Involvement.
Responsibility and commitment.
Self-demand.

Key success factors

Proven reliability in our projects and/or services.
Plan and prevent rather than correct.
Continuous improvement.
Creating value in the market.
Customer loyalty.
Contribute to improving the environment.

The staff of ICA-GRUPO aims to achieve the full satisfaction of all stakeholders and the highest efficiency in each of the projects undertaken and services provided. To this end, ICA-GRUPO orients its management to:

Clarify in documentary form the projects and services offered to the Client, and specify deadlines, commitments and conditions associated with them, in order to meet the requirements.
Establishing relationships between stakeholders and ICA-GRUPO, to consolidate and agree on requirements and mutual commitment.
Adequate provision of resources to meet commitments faithfully.
Consider the quality of the projects designed and services provided as the basis for the future of the organisation.
Create a working environment for all employees that fosters commitment to Quality, teamwork, creativity and entrepreneurial orientation.
Designing respectful and sustainable projects and services in accordance with current legislation.
An involved responsibility of every employee and partner in this Policy.
Correct deficiencies, taking corrective action in those situations that produce unsatisfactory projects or services, as soon as they are detected.
Continuous improvement of its processes, projects, services and the training of its human resources.
The optimisation and maintenance of a suitable working environment.
Management's ongoing commitment to compliance with this Policy.
The organisation's commitment to pollution prevention.